We want every learner to be happy with their course. If a paid course is not right for you, this policy explains how to get your money back.
1. 14-day refund window
You can request a full refund within 14 days of purchase, provided you have completed less than 30% of the course and have not downloaded its certificate.
2. When refunds are not available
- More than 14 days have passed since purchase.
- You have completed 30% or more of the course, or received its certificate.
- The course was free, or purchased with a 100% coupon.
- The account was suspended for breaching our Terms & Conditions.
- Subscriptions: cancelling stops future renewals; the current paid period is not refunded unless required by law.
3. How to request a refund
Email [email protected] or use our contact form with your order number and the email address on your account. We reply within 2 business days.
4. How refunds are paid
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or payment provider. Access to the refunded course ends when the refund is issued.
5. Technical problems
If you cannot access a course because of a problem on our side, contact us first — we will fix it or extend your access. If we cannot, you will receive a full refund regardless of the conditions above.
