Go Learn is a learning and training platform built and operated by OtwoX Digital Solutions. This policy explains what personal data we collect when you use Go Learn, why we collect it, and the choices you have.
1. Who we are
Go Learn (“we”, “us”) is a product of OtwoX Digital Solutions, Kampala, Uganda. For any privacy question, contact [email protected].
When an academy, training center or instructor runs its own Go Learn platform, that organization decides how learner data is used on its platform and is the data controller; OtwoX processes the data on its behalf.
2. Data we collect
- Account details — name, email address, username and password (stored encrypted) when you register as a student or instructor.
- Profile details you choose to add — photo, bio, job title, phone number and social links.
- Learning activity — courses you enroll in, lesson progress, quiz and assignment results, certificates earned, reviews and Q&A posts.
- Payment records — order number, course purchased, amount and payment status. Card details are handled entirely by the payment provider; we never see or store them.
- Messages you send us — through the contact form, email or WhatsApp.
- Technical data — IP address, browser and device type, and pages visited, used to keep the service secure and working.
3. How we use your data
- To create your account and give you access to the courses you enroll in.
- To track your progress, grade quizzes and issue certificates.
- To process payments and send receipts.
- To send service emails such as enrollment confirmations, password resets and course announcements.
- To answer your questions and provide support.
- To protect the platform against fraud, abuse and security threats.
We only send marketing messages if you have agreed to receive them, and every such message includes a way to unsubscribe.
4. Sharing your data
We do not sell, rent or trade your personal data. We share it only:
- with the instructors of the courses you take (your name, progress and submissions), so they can teach and grade you;
- with trusted service providers that host the platform, deliver email, stream video or process payments, under confidentiality obligations;
- with authorities, when we are legally required to;
- with your consent, or when you choose to make content public (for example a course review).
5. Cookies
Go Learn uses essential cookies to keep you signed in, remember your cart and protect forms. We may use privacy-friendly analytics to understand how the platform is used. You can block or delete cookies in your browser settings, but signing in will not work without essential cookies.
6. How long we keep data
We keep your account and learning records while your account is active so you can return to your courses and certificates. When you delete your account, we delete or anonymize your personal data within 30 days, except records we must keep by law (such as payment records).
7. Security
All traffic is encrypted over HTTPS, passwords are hashed, access to data is limited by role, and backups are kept for a limited period. No system is perfectly secure, so please use a strong, unique password.
8. Your rights
You may ask to access, correct, export or delete your personal data, object to or restrict its processing, and withdraw consent at any time. Most profile details can be edited from your dashboard. For anything else, email [email protected] — we reply within 30 days. You may also complain to your local data-protection authority.
9. Children
Go Learn is intended for users aged 13 and over. Learners under the age of majority in their country should use the platform with the consent of a parent, guardian or their school.
10. International transfers
Our servers and service providers may be located outside your country. Where data is transferred, we use providers that apply appropriate safeguards.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and, for significant changes, notify registered users by email.
12. Contact
OtwoX Digital Solutions — Kampala, Uganda
Privacy: [email protected] · General: [email protected] · Phone: +256 785 140 035
